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Media + Arts

Lisa Feldhusen, Wieden + Kennedy

Despite having graduated from college as an advertising major, Lisa Feldhusen, 26, never thought she’d actually end up permanently in the field. But now as a Media Supervisor at Wieden + Kennedy, Lisa spends her days happily brainstorming creative ideas for the next media attack for the Old Spice brand. With campaigns that catch the eyes of both men and women (come on, ladies—those abs!), Lisa and her team have created a unique and loyal following amongst consumers of all types.

Although she boasts a broad background in advertising, Lisa’s passion for the field didn’t really start to grow until her senior year of college. As fate would have it, a single class provided her with the direction that she lacked, and she ultimately found her niche within the advertising world.

It’s no secret that Lisa’s chosen industry can be an intimidating one, what with a constant inundation of information and competing media outlets. Yet, as Media Supervisor, Lisa sets out daily to ensure that the message of Old Spice is received media-wide in a way that feels both fresh and youthful. Fueled by the constant encouragement and support of her team, Lisa has found the perfect environment to let her creativity and enthusiasm soar.

Her Starting Point

Many people find the transition between college and “real life” a bit daunting. Can you tell us about your journey between the two? What was your first job post-college? 

During college, I worked for Lehman Brothers in NYC as an event marketing intern for two summers. They were a fabulous company to work for. I enjoyed what I was doing, and I’d planned to apply there after graduating. After the fall 2008 bankruptcy (the start of my senior year) though, I was a bit lost on which direction to take since I didn’t really have a backup plan. Fortunately, I ended up taking some course-changing classes my senior year in college, which I’ll explain in a moment.

Because I’d found a niche in advertising that made me curious and hungry for more, I focused my job hunt in those areas and landed at CB&S Advertising, a small Portland shop that, at the time, did advertising for Kroger grocery stores. It was an entry level position and, for about four months, I did digital trafficking and reporting—mostly working in Excel pivot tables and digital tools I’d never even heard named in college. Even though it wasn’t my dream job, I still rely on skills that I learned during those four short months. I think back on that time as the digital boot camp I needed in order to get hired at Wieden.

How did you get your start in media? What attracted you to branding and media?

I went to Oregon to be in the Honors College. They required a thesis paper to graduate, and I loved the idea of focusing deeply on a topic and being “published.” I liked the idea of leaving college with experience that resulted in a tangible achievement.

I’ve always loved advertising and how each campaign is like a mini-story capable of telling so much in such a short window of time. So I decided to major in advertising in order to focus my thesis paper on a subject that I truly loved.

What’s funny is that I never actually believed that I’d start a career in advertising until my senior year after my first media-focused class. Our term project was to create a media plan for a new Old Spice product in market. This project was unique and special from typical term projects because two ladies from the actual W+K Old Spice team came to our class to introduce the project and also to judge our work at the end of the term. We were given a target, budget and creative guidelines, as well as goals and objectives we needed to achieve with our media plan. Then we set off on our own.

When you’re working on projects that play to your strengths, time flies. It was my absolute favorite college project, and I found myself wanting to spend all of my time working on this one presentation. I loved that I could use both my creative and analytical sides. I like that it dealt in intangibles, like strategy, ideas and behavioral insights, as well as tangibles like research, execution and results. I left that class craving more and am so grateful because my current supervisor was one of the W+K ladies who visited my class. Crazy! 

Did your background prepare you for life as a Media Supervisor? Have you had to learn as you go, or did your education/experience prepare you for this role?

The college media class was a great start to help ignite and focus my interest in the subject; however, I always say that I learned more in my first year at Wieden than in all of my journalism classes combined—times 1,000. College helps teach you how to approach new subjects analytically, but for me, I learned the most by actually doing the work.

There was a huge learning curve my first year, but I was lucky enough to have a patient, helpful team. They always made time to teach and answer my many, many questions. I also learned how incredibly important it is to be resourceful and that you can learn the most by rolling up your sleeves and diving in. That said, the media landscape is constantly evolving and I’m learning new things every day. For example, mobile wasn’t even a space for advertisers to play just three years ago. For me, that challenge keeps my job dynamic and interesting.

Her Big Break

How did you learn to maintain and create strong relationships with customers/clients?

I love working with clients. When they come with business objectives or briefs, it gives us the opportunity to work closely together to hit goals—it’s problem solving at its best. When they have questions, I love the challenge of finding and communicating the information in a way that’s easily digestible. Approving media buys is just one small part of their job, so they need to trust us to be the experts and I love playing that role.

Also, presenting work or media recommendations still gives me a welcome and rewarding rush. 

If we had the chance to peek at your schedule, what would an average day look like? 

I help plan and buy digital, TV, print and out-of-home advertising, things like billboards. Basically, every time you see an Old Spice commercial on TV, digital homepage takeover on ESPN, or a video ad on Youtube, our team has placed and bought that space. Our job is to ensure the right people see our work at the right time and to amplify the creative idea using the media spaces available to us—or by creating new spaces.

Every day is a little different, which keeps things interesting, and I usually find that there aren’t enough hours in the day. Early on, I catch up on morning emails, with Chemex coffee in hand. The rest of the day is filled with meetings, writing recaps or presentations, brainstorming for upcoming campaigns, communicating with our team as well as vendors, staying current with the trades, checking on current campaigns that are running and deciding on optimizations to improve performance.

I’ve been leading the digital planning, buying and reporting for the past two years, so most of my day revolves around this. Digital planning is my favorite and the Old Spice team has done some awesome work in this space over the past few years (Dikembe, Muscle Music, Internetervention, etc.). I love that I work on an integrated team that gets to see the whole picture. 

There’s a lot of time spent sitting at my desk or in meetings though, so I try to fit in some kind of workout. Its cliché, but running, yoga, a glass or two of pinot and acupuncture really do help relieve stress.

In your experience, is it difficult managing people? What advice would you give to people who work in a team-oriented environment?

Working on projects with my team is one of the highlights of the job. I’m a people person and would go crazy in a cubicle by myself. That said, I hated group projects in college and often just did the work on my own to ensure it was done and done well. Now I’m working on a team filled with creative over-achievers in their own right, and our “group projects” are collaborative, fun and rewarding. So in a nutshell: make strong hires! Bad hires can cause a lot of unnecessary stress, work and even re-work.

I’d recommend two things. First, be open to new ideas. Don’t come with a fully baked project and ask your team to execute just the minutiae. Allow them the creative space to work out the details. I’ve found by doing that, they usually come back with ideas or thoughts that are different, and even better, than I could have done just on my own. Diversity in ideas and problem-solving tactics only makes work stronger. Being open to ideas outside of my own has helped me grow.

Second, be flexible. Early on, I struggled because I wanted my team to work at my pace and style. I ultimately wanted too much control over the process. I still have to remind myself to be flexible and trust my team (I blame that fear on years of bad group projects in school). Again, having a competent, smart, awesome team makes trust a million times easier. 

What makes W+K stand out? What makes it different from other ad agencies? Does it place a special premium on creativity?

W+K is a special place because of the emphasis they put in creating and executing provocative ideas. Ideas are the prized currency here and I love that. It’s the largest, independently owned agency in the world and attracts some amazing, talented people. They’re coming here to do the best work of their lives, and it’s truly inspiring to be a part of the process that brings those ideas to life.

It’s also special because, although the work comes first, W+K shows us in a million ways that they value the people that are working here. There’s a gym and half basketball court in the agency where they offer yoga and boot camp classes. It’s not uncommon to see people having a meeting on the roof deck with a beer or two—while swinging in the hammock. The holiday, Founder’s Day and even Halloween parties are legendary. There are at least 30 dogs in the office at all times making meetings much more fun. 

There are 600+ people who work in our Portland offices (it’s bigger than my high school), but you still feel a sense of camaraderie and loyalty to this amazing place.

How do you stay creative and keep up with what’s popular and trending? How important are trends in advertising?

First and foremost, having outside interests helps foster creativity and is very encouraged at W+K. It’s also very important to stay connected to trends and innovations. It’s even more important to not just passively digest the information, but to critically think about innovations so you walk away with a POV or at least a sense of curiosity and drive to learn more.

It can be too easy in this industry to just follow a trend out a window by doing something for the sake of being cool and current. At the same time, you don’t want to stay stagnate in such a constantly evolving space. It’s wild to think mobile wasn’t really even a thing even four years ago when I got my start.

There are several ways I try to stay current. 

First, I consume media like the guys we’re trying to target. I love the challenge of stepping into someone else’s shoes and had to get “guy savvy” pretty quickly. For example, I started this job with little to zero knowledge of the NFL. For the first NFL campaign that I had to plan, I tackled the subject like it was a part-time job. I did my homework on divisions, rivalries, players, teams, scoring, top-rated moments in the season, etc. I asked every fan I knew about a million questions. I played in my work Fantasy league and won the championship! 

I also use the research tools that do the fact finding for us. There are some great resources out there, like Comscore and MRI. Being able to read this data and find actionable insights is really critical.

Third, I stay current with the trades and blogs. There are some awesome media/advertising focused sites out there. I also love reading award show entries to learn more about creative, idea-driven work that’s happened around the globe.

But the number #1 thing for me is staying curious. W+K has a mantra about “walking in dumb every day”—in other words, don’t think that you know everything, because you just don’t and you can always learn from the people, opportunities and resources around you.

Her Perspective

How do you know when a campaign is successful? What makes a good ad?

Every Old Spice campaign is so unique, and we customize success metrics to each execution. These are some general questions we ask when judging success or even setting out campaign objectives: Does it entertain? Is it share-worthy? Did it drive engagement? Does it have PR power or drive “earned” media? Did we come away with actionable learnings? Did we innovate?

And ultimately, are people buying more Old Spice? I’m fiercely loyal to the brand after these four years and have even found myself talking to strangers in the deodorant aisle, encouraging them to buy the new body spray or telling them that Bearglove is my favorite scent. Bizarre, I know.

If you could create a dream ad for any type of product or any brand, what would it be?

I love Old Spice to death and am insanely loyal to my brand, like I said. I think it would be really fun and challenging to work on a brand more geared towards women one day. I’m spoiled though, so would want to work on a brand that produces content, not just ads. 

Do you find it difficult to tell people what to do? How do you balance the dynamic of being both a peer and a supervisor?

We work in a really collaborative, relaxed environment, so it’s easy to balance. I have an awesome team that brings a lot of “smarts,” passion and motivation. I do have to reign myself in at times and make sure that I’m not being too prescriptive about projects or tasks, since you can learn so much from other people’s unique perspectives and approaches to a task.

I also come from a long line of teachers and inherently love the process of sharing what I’ve learned and being asked questions. I’ve been told that “you really have a grasp on a subject once you can teach it,” and I think this rings true in my field. 

Translating passion into a career is tough. What advice would you give to women trying to figure this out?

W+K has another saying that I love: Fail harder. I think it’s important to be willing to try new things without the fear of failure, because that fear can be crippling. I realize that’s so much easier said than done and I still struggle with my own fears, but I believe that challenges and even failures really shape people and give them character to tackle more than they even knew they were capable of taking on.

If you find yourself in a spot where you’re counting hours in your day, make a change! There are so many places out there that could use your talent, expertise and passion.

And finally, what do you wake up looking forward to? What’s next for your career?

I still wake up excited about my job. I still get a rush presenting recommendations to clients. I still feel energized after hearing a new, never-been-done idea from the creative team that requires a new never-been-done media plan to really amplify and bring the idea to life.

I feel very lucky to be in that position right now and working on such an innovative and inspiring brand. Who knew selling men’s deodorant, body wash and spray could be so much fun?


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