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An Interview With Sara Sugarman, Founder and President of Lulu & Georgia

As we get ready to celebrate Career Contessa's anniversary (mid-October!), we've decided to revisit some of our favorite interviews from the past three years. Because no one should miss out on these women or their advice. Trust us. 

Having grown up around her family’s business Decorative Carpets, design has always been a big part of Sara Sugarman’s life. Her grandfather, Lou, and father, George—men for whom her company, Lulu & Georgia, is named—inspired Sara to break into the design industry, and taught her everything she needed to know in order to craft a brand built around unique, authentic products.

In addition to inspiring her day-to-day design choices, Sara’s family also has influenced the processes she adopted in order to run a successful company all her own. Today, Sara carries on the tradition by providing quality-made products and continues to maintain crucial relationships with vendors from around the world, in addition to those right here in the U.S. of A.

Through stints at Shop Etc. and O Magazine, Sara has learned valuable lessons about leading a team and running a business effectively. The marriage of those skills combined with her family’s handed-down knowledge has served as the building blocks for Sara’s wildly successful business. We were thrilled to have the chance to get the skinny on how Lulu & Georgia has made its climb to the top of the industry—right alongside its fearless President and founder.

Her Starting Point

Many people find the transition between college and “real life” a bit daunting. Can you tell us about your journey between the two? What was your first job post-college?

I have always wanted to work in magazines, so during my senior year, I lined up a job at Hearst Publications in their circulation department. If you don’t know what circulation is, it’s the department that prints those annoying insert cards that end up all over the place. I thought it would merge my interests in marketing and editorial, but it turned out to be a lot of Excel spreadsheets. The great thing about a first job is that you find out what you like and don’t like. Being an analyst wasn’t for me, so I quickly moved into editorial at Shop Etc., which was a shopping magazine similar to Lucky. One of my jobs was to answer reader questions about shopping and fashion. I loved it and realized how much I enjoyed interfacing with customers and helping them with their purchases. 

Was your role at O Magazine as an editorial assistant very different from your current position as president of Lulu & Georgia? Conversely, are there any underlying links between the two? How did you manage to switch gears?

Yeah, it was very different. The one similarity that comes to mind is that I got the opportunity to interact with readers and was involved in a lot of the magazine contests, one of which was a styling challenge with Nate Berkus. I had the privilege of calling and informing each of the winners. Their reactions and passion for their homes left a real impact on me.

While the roles of an assistant and company president are vastly different, I still draw on the lessons I learned from both experiences and the people I worked with at O—in particular, my boss, Gayle King. She really listened to her employees and made them feel like they had a voice. It’s something I’ve taken with me and it informs the way I lead.

Your family has quite the history within the interior design field! When did your passion for interior design begin, and what first steps did you take in order to establish yourself as a pro?

I grew up around design, so it was always a backdrop to my life. As a child, I spent summers at my family’s business, Decorative Carpets. I remember playing in the stack of rugs and being overcome with the smell. When I was older and living abroad, I would walk by rug shops and the smell would remind me of home. My grandfather, Lou (for whom Lulu is named), started my family’s rug business in 1955. His love for design and his passion and knowledge of rugs inspired me. I admired his fabulous home and the items he collected, some of which are in my home today. In fact, I recently got married on one of his antique Turkish rugs.

My father, George (for whom Georgia is named), has taught me more than anyone. Whether it was taking me around the world to Thailand and Europe to source product, or connecting me with interior designers and industry leaders who have mentored me, I’ve learned so much in such a short amount of time in large part because of how much he’s exposed me to. While I don’t exactly know what it means to be a “pro,” I enjoy the learning process and am thrilled to be doing something I’m passionate about.

In your opinion, did your college degree prepare you for your current endeavors? Do you recommend that people interested in the interior design field embark on a streamlined path or explore a little more?

No, I don’t think college prepared me. I majored in English and Psychology and, basically, I would say that my college education prepared me to be a good reader. In all seriousness, I think it improved my writing. But you cannot teach someone how to be an entrepreneur. My advice for college students would be to study what you’re interested in, explore your curiosities and keep an open mind.

Her Big Break

Running a business is no small feat! What resources do you rely on (ie: branding, accounting, PR, etc.)? How did you go about expanding your team in the beginning?

I have an amazing crew—from our marketing team and our accounting and shipping departments, to our publicist—that make Lulu & Georgia what it is today and continue to help it grow and flourish. When hiring, I look for people with skills I don’t have. I also look for people that embody or really understand the Lulu & Georgia customer.

Where did you source your product? Are there certain brands you stock over and over again? How do you manage these relationships?

We import from India, Turkey and China, as well as manufacturers within the United States. Since my family has been in the décor business for so long, we have a lot of close relationships with vendors all over the world. There are particular designs that are extremely popular and we definitely continue to stock those items. The Painted Desert Rug and Nisa Pillow are examples of customer favorites that we always have on order.

How does individual style come into play with your collections? Is a lot of it based on your own personal style?

Yes, individual style definitely comes into play. At the same time, there are a lot of products I design that I wouldn’t put in my home. I think it’s important to look at the product and be able to describe the girl that would covet that item. It doesn’t have to be me, but I have to know the girl.

If we had the chance to peek at your schedule, what would an average day look like?

My morning routine starts at 6:00 a.m. with a quick email check before I get out of bed. I get ready, then have breakfast while watching “The Today Show” with my husband. I get to the office around 8:00 a.m. with my dog, Dolly, in tow. When I get to work, I immediately start answering email. I am constantly behind on email and use the morning to try to catch up! After emails, I usually have a lot of conference calls and meetings (press meetings, creative meetings, development meetings). It’s not usually until night time that I get to actually work on projects or new product designs. If I don’t have a work event or cocktail party, I try to head to the gym or go home to eat dinner and spend time with my husband and pup.

Her Perspective

Do you think having an industry niche is important? 

As a company, I think it’s important to have something you’re known for. At Lulu & Georgia, we’re known for our original line of rugs—we have many unique designs that our customers have come to know us for. We’ve created a highly curated site, a place where our customers come to first and last because they know we’ve done the work for them.

How do you handle work/life balance?

When you decide to start a business, you give up a lot of your personal life in order to nurture your company. I work a lot. Lulu & Georgia is a start-up, so it needs attention and time. I know it won’t always be like this, but I think it’s important to devote myself to growing the company and making it the best it can be. I don’t burn out because I’m motivated, passionate and I’m doing something I love.

Staying fresh and innovative in today’s fast-paced world can be a challenge. How do you stay creative and where do you look for inspiration?

Blogs and Pinterest are great sources of inspiration, but I find myself also pulling from my travels and old vintage textiles. My family had an antique rug that became the inspiration for our Tallulah collection. I am most inspired by the women around me—their individual styles and unique aesthetics have been the impetus for many designs.

And finally, what do you wake up looking forward to? What’s next for your career?

I wake up motivated to grow the business. From discovering unique products we can add to our offerings, to finding new ways to acquire customers, every day is different and I never know when the next breakthrough will happen. It’s amazing to be a part of a company—and an industry—that is constantly changing. It makes me stay current and develop new skills. My career will evolve as Lulu & Georgia evolves, and I’m excited to see where we both go.


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